Privacy policy

Account details (name, email, password), profile details (business name, trade, service area, license number, insurance details, portfolio photos), project details (descriptions, locations, budgets, photos), messages, bids, reviews, support requests, dispute records, and an optional mobile number for text alerts.

We also collect basic technical data such as sign-in times and device/browser information needed to keep accounts secure.

To run the marketplace: matching customers with pros, showing bids and profiles, holding and releasing escrow, sending notifications by in-app alert, email or text (based on your settings), verifying contractor credentials, resolving disputes, preventing fraud and enforcing our Terms.

Messages are scanned automatically to block sharing contact details before a job is accepted. ProServiceBid staff may read project messages, photos and records when reviewing support requests, disputes or reported abuse.

Public profile information, reviews and project listings are visible to other users. Your email and phone number are never shown publicly. We share data with service providers who help us operate (hosting, payments, email and text delivery) only as needed, and with authorities when required by law. We do not sell personal information.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Card and bank details are handled by our payment processor and are not stored on ProServiceBid servers. Payment processors may collect tax information from contractors (for example to issue Form 1099).

Photos and documents are kept in private storage and shown only through short-lived secure links. Access to data is restricted by account and role.

You can edit your profile, turn email or text alerts on or off, and ask us to delete your account through Support. Some records (completed jobs, payments, disputes) may be kept as required by law or to resolve claims.

We use browser storage to keep you signed in and remember small preferences, like dismissed checklists. We do not use advertising trackers.

Questions about privacy? Contact us through the Help page.